Pasea Hotel and Spa

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Project Description

Sound Challenge (Sound Problem Client had)

The hotel management was receiving guest complaints from traffic noise on Pacific Coast Highway, music noise from their rooftop bar and a neighboring club, and room to room guest noise.

Sound Solution (What the SSG Team solved)

The Sound Solution Group team installed 5 trial units to allow management to test if guest noise complaints would cease. After great guest and staff feedback from the trial units, our team installed MODIO in all 250 rooms.

Testimonial by

Timothy Finley

Director of Operations

“Music noise from an onsite bar, nearby nightclub, and street noise was causing numerous guest noise complaints. We tried to resolve the complaints by moving guests to new rooms or comping meals, drinks, and room nights. We also installed white noise machines, however, those didn't solve the problem and often got broken or stolen, so we turned to MODIO. After a 4-unit trial and positive guest survey feedback, we moved forward with a full 250-room implementation. We're now saving roughly $15-20k per year in comped adjustments, and guest feedback has continued to be positive, saying the MODIO units are unique, cool, and covered up the noise so they could sleep.”

Huntington Beach, CA